Return Policy

Order Cancellations:

Your order will be processed within 1 to 3 business days after receiving cleared payment.  Please contact us for any cancellation request. 

Orders with more than 3 business days may not be canceled, and you may need to wait until you receive the merchandise in order to return it. 

Returns:

Once an item of merchandise is delivered to you, you can return that item within 14 days of delivery.

To be eligible for a return, your merchandise must be unused and in the same condition that you received it and must be in the original packaging.

To initiate a return, please email us at info@moroccohandcrafts.com .  We require a receipt or proof of purchase to accompany your return.

You are responsible for paying for all shipping costs for your returned item. Shipping costs are non-refundable. If you receive a refund, the cost of any return shipping will be deducted from your refund. You should consider using a trackable shipping service or purchasing shipping insurance for items of value.

Refunds and Exchanges:

After We have received your valid return, We will send you an email to notify you that We have received your returned item and notify you of the acceptance  of your return.

If your return is accepted by Us, We will provide one of the following within a reasonable time: an exchange of merchandise for the item returned, a non-transferable merchandise credit, a credit to the payment card or original method of payment used to pay for the item, a check, or another remedy that we determine in good faith is appropriate in the circumstances.

General:

If you do not comply with any of the above conditions, We reserve the right to refuse the return or exchange, or to impose different or additional conditions.

It is mandatory that you receive the authorization by contacting us before the item is sent back.

We will not accept returns without prior authorization.

**Please Note: Due to the handmade nature of our products, variations in design, size, and color may occur.